We know you trust us to provide a phenomenal product and keep your data safe. In addition to industry-standard practices, we go above and beyond:
Like most AI and machine-learning driven tools, Conduit needs a sufficient amount of data to provide a useful product and to deliver recommendations and insight.
Our algorithms perform better when we continuously sync your data — including email, contacts, and calendar — and make updates behind the scenes.
Yes. Sync is opt-in, and you can choose which data sources — including which calendars — to sync.
If you don’t sync anything, you can still use Conduit but it will be significantly less useful. For example,
No. Conduit doesn’t reflect changes back to the original sources. For example, if you delete a contact in Conduit, it will only be deleted in Conduit.
A list of all synced sources is on your account settings page. You can also check the active imports page to see data processing in progress.
Yes. You can choose to either pause the sync or to delete the synced source entirely.
If you pause the sync, we will keep the data we’ve already processed. Conduit won’t keep up with updates. If you’d like, you can even remove Conduit’s sync permissions from the other service.
If you delete the synced source, we will permanently remove the data and recalculate your relationship depth, which may result in worse insights and recommendations.
No. Conduit has one of the strictest policies around data privacy of any company in the space. Employees cannot see relationship data.
Keep in mind: Even if you “give us permission” (for example, to try and resolve a problem you’re experiencing), a Conduit employee cannot access this data.
While Conduit employees cannot see your relationship data, they have access to a limited slice of account information and diagnostics:
|Account information||To provide support||e.g. full name; email address; who you were referred by; when you last used Conduit|
|Sync information||To provide support||e.g. IDs of synced accounts; time of last sync; sync errors; size and amount of data you've synced|
|Error diagnostics||To fix problems||e.g. where an error occurred; the type of computer/phone you're using|
|Aggregate statistics||To improve Conduit||e.g. total number of contacts and emails; how often you sign in|
|Anonymized usage||To improve Conduit||e.g. whether you have used a feature before|
Generally, to provide support and to improve our product.
Although limited in scope, we go further and also control, audit, and log all user-related actions to create a trail of evidence. No arbitrary access is allowed.
To keep external exposure to a minimum, we limit external services and conduct the vast majority of analytics in-house using systems we’ve built.
We use two services to track certain usage information:
Intercom, on logged-in Conduit pages — to provide support messaging, and to access limited usage information.
We use a service to track and provide information when errors occur:
Sentry, on logged-in Conduit pages and in the mobile app — to provide our engineering team context when problems arise.